Build Your Skincare
Our team is here to assist you Monday through Friday, 9am-6pm. EST, excluding public holidays. You can reach us by email at hello@deauskin.com anytime or reach us out through the “contact us” page. We look forward to connecting with you!
We offer complimentary shipping on all U.S. orders over $150.
All standard domestic orders are shipped via UPS Ground and typically arrive within 2-5 business days.
Please note, once your order has left our warehouse, it is in the custody of UPS. If you have any issues with tracking, delivery, or delays please contact UPS customer service.
You can track your shipment by clicking the tracking number in your shipment confirmation email.
We accept all major credit cards, including Visa, American Express, MasterCard, and Discover, as well as ShopPay and Klarna.
Your credit card will be authorized once your order is confirmed, and the final charge will be processed when your order ships from our warehouse.
If your order arrives damaged, please keep the box, packing materials, and items, and contact us at hello@deauskin.com within 48 hours of receiving your order. If possible, please include a photo of the damaged items.
If you receive the wrong product, please retain the box and items, and contact us at hello@deauskin.com within 48 hours. We’ll resolve the issue promptly.
We currently ship only within the United States. DEAU cannot ship to US territories, PMB, APO, FPO or PO Boxes. However, we are always looking to expand into new regions. Sign up for our emails to be notified when we launch international shipping options.
We are committed to providing quality products to our customers. If you receive product(s) that do not meet your expectations, return unopened products within 30 days of delivery.
Please notate the front side of your packing slip with the reason for your return and send the product(s) back to us using the prepaid label . Please contact us hello@deauskin.com to request a prepaid label.
Once your return package has arrived, please allow up to 10 business days for your return to be processed. For questions and a prepaid return label, contact hello@deauskin.com. Refunds will be issued to the original form of payment for the amount of the item(s) plus sales tax. Shipping and handling charges are not included in refunds. You will receive a return confirmation email once your refund has been processed.
PLEASE NOTE: Only item(s) purchased on our website will be accepted for a return.
At this time, we do not offer exchanges.
